Booking
- Sessions are paid in full when you book through Square. Your date is reserved as soon as checkout is complete, and you'll get a confirmation by text and email.
- Dates are first come, first served. A date isn't held until checkout is complete.
- On-site and virtual: Thalia comes to you, at your home, hotel, venue or pop-up, or meets you by video for virtual sessions.
- Travel: for in-person sessions, travel is included anywhere in Ventura County and within 15 miles of it. A travel fee applies beyond that, and locations more than 50 miles away are quoted. Please add the travel fee shown on the booking page when you book.
- Group masterclasses: a minimum of 4 guests. Your guest count is confirmed 7 days before the session. If the group gets smaller after that, the confirmed count is still charged.
Payment
- We accept all major cards, Apple Pay and Google Pay through Square's secure checkout.
- Afterpay: you can split your total into 4 interest-free payments at checkout, subject to Afterpay's approval. Your Afterpay payments are between you and Afterpay. Thalia is paid in full when you book.
- There's no second invoice or balance to remember. Payment at booking covers your whole session.
- Gratuity is never expected but always appreciated.
- Please contact us before filing a dispute with your card issuer. Most issues can be resolved quickly by talking to us.
Cancellations
- Cancel at least 14 days before your session: you get 50% of your total back.
- Cancel less than 14 days before your session: no refund.
- No-shows: no refund.
- To cancel, reply to your Square confirmation or email [email protected]. Your 14 days are counted from when we receive your message.
- Refunds go back to your original payment method. Afterpay refunds go back to your Afterpay account and adjust your installments.
- If Thalia ever has to cancel because of illness or an emergency, you'll get a full refund or a new date, whichever you prefer.
On the Day
Arriving late & no-shows
- There's a 15-minute grace period. After that, your service may be shortened so the next client isn't delayed, and the full price still applies.
- If you're more than 30 minutes late or not available without notice, the appointment counts as a no-show and is not refunded.
Getting ready for your session
- Please arrive with a clean, moisturized face and no makeup on. For lessons and kit edits, have your own makeup bag and brushes ready.
- For in-person sessions, have a table and chair ready near good natural light, with a mirror and access to an outlet. For virtual consults, sit facing a window and test your camera beforehand.
- You pay for any parking, valet or venue access fees. Please send the address, gate codes and parking details at least 48 hours ahead.
- Thalia arrives a few minutes early to set up.
Your happiness
Questions are welcome throughout your session, so please ask while she's with you. Because sessions are personal and delivered on the spot, they can't be refunded once completed.
Safety
Thalia may decline or end a service if the setting is unsafe, someone is abusive, or anyone is impaired in a way that affects the service. In that case, the full amount is still due.
Health & Hygiene
- Please tell us about any allergies, sensitivities, skin conditions, recent procedures (peels, injectables, lash or brow treatments), or contact lenses before your appointment. A patch test is available if you ask for one.
- Brushes and tools are cleaned and disinfected between every client. Single-use applicators are used for lips, lashes and mascara, and products are never applied straight from the container.
- To protect you and other clients, a service may be rescheduled if there's an active eye infection, cold sore, open skin condition or contagious illness.
- Clients under 18 need a parent or guardian present, and the parent or guardian approves the booking.
Photos & Content
- Thalia may take photos or short videos during your session for her portfolio and social media. If you'd prefer not to be photographed or tagged, just say so at any point and we'll respect it.
- Photos of clients under 18 are never posted without a parent or guardian's written permission.
- If we share a photographer's images of you, they'll be credited. We're always happy to take down any photo of you on request.
Privacy Policy
Effective October 9, 2026
What we collect
- Booking and payment details (name, email, phone, appointment address, payment) are collected by Square when you book or pay. Card numbers go to Square and are never seen or stored by us. Square's own privacy notice applies.
- Messages you send by email or social media, plus any details you choose to share in them, such as allergy information or event plans.
- The ZIP code you type into the session builder is used only in your own browser to estimate travel. It isn't sent to us or stored.
- Basic technical data. Our host (Cloudflare) and font provider (Google Fonts) receive standard request information such as your IP address and browser type to deliver the page. This site doesn't use advertising cookies or tracking pixels.
How we use it
We use your information to schedule and provide your service, take payments, send reminders and invoices, keep basic business records, and answer your questions. We don't sell or rent your personal information, and we don't share it for advertising. We share it only with the service providers that help us run the business (Square, Cloudflare and our email provider) or when the law requires it.
Your choices
You can ask to see, correct or delete the personal information we hold about you by emailing [email protected]. Records we're legally required to keep, such as payment records, are kept only as long as required.
Do Not Track
This site doesn't track visitors across other websites. It treats every visit the same way whether or not your browser sends a Do Not Track signal.
Children
This site isn't directed to children under 13, and we don't knowingly collect their information online. Appointments for minors are arranged by a parent or guardian.
Changes
If this policy changes, we'll post the update here with a new effective date.
Site Terms
- All photos, videos and writing on this site belong to Thalia Castillo or are used with permission. Please don't reuse them without asking.
- Affiliate disclosure: some product links in "Favorites" may be affiliate links. If you buy through them, Thalia may earn a small commission at no extra cost to you. She only recommends products she uses and loves.
- Beauty and wellness content here is for general inspiration. It isn't medical or dermatological advice. Please talk to a licensed professional about skin concerns.
- Prices, services and availability can change. The quote confirmed at booking is the one that applies.
Questions? Write to [email protected].